OFFICES & SUPPORT
Your Support Team
By providing support staff in every office, Compass empowers our agents to focus on the core operations of their business: building relationships with clients and knowing every nuance of the market. Our teams work closely and collaboratively to deliver an unrivaled experience for agents in the Compass family.
Sales Manager
Contact your local SM directly
The Senior Leaders to know in your market, our Sales Managers are available to you to help you navigate the industry or individual transactions.
● Commission Allocation & Split Questions
● Compliance & Forms Questions
● Advising on any Real Estate Licensed Activities
Agent Experience
The quarterbacks of your Compass experience and your partner in activating the Compass platform within your business, your AEM/AEC also acts as a wayfinder when you’re not sure where to turn.
● Navigating the Compass Platform
● Navigating & Training on Business Tracker
● Adding or Removing a Third-Party TC
● Team or Individual Tool Trainings / 1:1s
● Providing Feedback on Compass Tools
Marketing
Reach them at marketing@compass.com
Masters of marketing strategy, the Compass Marketing Team is here to help you develop a master plan for launching your brand, your listings, and creating a holistic blueprint for elevating your approach to marketing.
● Listing Strategy
● Luxury Listing Customized Collateral
● Social Media Strategy
● Digital Strategy
● Marketing Center Best Practices
IT Support
support@compass.com | 1.833.426.6727 | 7 Days a Week | 8:00AM - Midnight EST
● Compass Account Login & Password Help
● Okta Pairing & Troubleshooting
Product Support
● Product Bugs or Issues
● Troubleshooting Support
● Payment Blocking Issues
Contract-To-Close Services
● Business Tracker File Creation
● Dedicated Support to Audit File & Obtain Missing Signatures
● Coordinates with Agent Clients, Co-Broke, Title, Attorneys, Lenders, & Escrow
● Ensures All Key Deadlines are Met
Compliance
● Reviews Business Tracker Files to Determine that the Checklist is Complete & Compliant with Broker-Required Documents
● Answers Compliance & Document Questions
Commissions
● Processes Commission Payments for All Deal Types: Sales, Leases, Rentals, & Referrals
● Answers Commission-Related Questions
● Generates Commission Statements / CDAs
Invoicing & Incentives
finance@compass.com | 1.888.997.3525 | Mon to Fri | 9:00AM - 5:00PM EST
● Questions Regarding Invoices
● E&O, Resource Fees, Clawbacks, Lost Commission
● Questions Regarding Incentive Payments
● Set Up / Change Direct Deposit Information
● Wire Instructions & Wire Verification
Enhanced Marketing Services
● Do-it-for-you listing and brand marketing packages
● Listing Packages: Private Exclusive, Coming Soon, and Active Listing Input. Includes marketing assets with every listing package
● Brand packages include SOI (Sphere of Influence) and Social Media Support
● Custom packages available upon request